Refund policy

Last updated: October 25, 2026

Zundaro sells digital products (templates, guides and eBooks). Because digital files can be downloaded immediately after purchase and cannot be returned, all sales are final and we do not offer refunds once a file has been delivered, except in the cases below.

When we will help

• The file doesn't work or is damaged. If a file won't open or is corrupted, tell us and we'll send you a working copy. If we can't fix it, we'll refund you.
• The product is not what was described. If what you received is clearly different from the product description, we'll refund you.
• You were charged twice by mistake. We'll refund the duplicate purchase.

To request help, contact us within 14 days of your purchase through our contact page, including your order number and a short description of the problem. Approved refunds are issued to your original payment method; your bank or card issuer may take a few business days to show it.

Please check the product description, format and requirements before buying. Not having the app or program needed to open a file, or changing your mind after downloading, are not reasons for a refund.

This policy does not limit any rights you may have under the consumer laws that apply to you.